Yesterday on my lunch break I went out to my car and noticed that one side looked lower than the other. At first I thought, hey, what a peculiar optical illusion! But then reality hit and I realized that indeed, I had a flat tire. Fortunately the Les Schwab Tire Center where we get the tires replaced on our cars is literally across the street from where I work, so I drove it over to find out if it was just low on air or if there was a hole in the tire that needed repaired. Of course, being the middle of the day it was busy.
After waiting for them to get to me, I finally heard my name (well, my husband’s name anyway as his name is on the account) and the gentleman was kind enough to inform me that there was a screw in the tire and the hole was too big to be repaired. The first option he gave was to sell a new tire for what would have been half price based on the remaining tread. Normally I would have gone this route because that is a good deal and these tires are expensive, but our bank account says otherwise and I told him I can’t afford it. He said he could either put the spare on and send me on my way or see if they had a used tire in the back, both of which would be free. I opted for the used tire, which they had, put on and handed me the keys.
I couldn’t tell you how many times I thanked the guy, but I do know that it is service like this that keeps me coming back to them. Now if only I could figure out how in the heck a large screw got into the tire?
(By the way, a ton of other things went wrong yesterday, but looking back on it now the Les Schwab experience made up for most of it.)
http://www.lesschwab.com
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